Issue
Reported : Signature is not displayed
Solution: There may be a case that
signature is not uploaded in Finacle. In such cases, system will show
the below details:
A discrepancy is added in
DBA Plus to check whether the signatures are within 25 KB. All the signatures
which were within 25KB will be migrated.
It was noticed that few signatures which were well within 25KB were also
dropped. Now all the signatures which were dropped due to file size have been
migrated.
Any signatures present in Sanchay Post database which
is above 25kb size shall be dropped while migrating in Finacle. After the data
upload, as a part of the recon details, Infosys shall provide the details of
signatures dropped during upload. POs need to ensure that when the customer
whose signature is dropped comes to the PO, fresh signature mandate is captured
using a new 'account opening form' and
customer's transaction is allowed based on the fresh signature mandate. POs to
ensure that the account opening form is clearly identified by writing
'Signature mandate' on top of first page of the form . They should also clearly
mention the CIF id and account number on the form. The form shall be sent to
CPC for scanning and upload of signature in Finacle.
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