When we try to verify the account opening sometimes we will face the error-"The same user cannot verify the record" in DOP Finacle
- The error screen shot for the above will be as shown in the below figure.
In the above screen shot the error is clearly showing as mentioned in the above statement.
Root cause of the Above Problem:-
The above problem arises if the user has done mistake as per the below mentioned cases.
Case 1 :-
If the account is opened in the supervisor login then the above error occurs this can be inquired using the menu HAFI.
Case 2 :-
- If the account is opened in the counter PA but if the first funding is done in supervisor then the system will throw the same above mentioned error.
- This problem usually arises when the account is opened in the operator and the supervisor before verification of account might be invoked HTV menu.Hence the transaction will be posted and verified by the supervisor before verification of account.
- For example in our account(3321191297) also funding done by the supervisor which can inquired using the tran id in HACLI.
- Invoke the menu HACLI then enter the account number,remove start date and click on Go as shown in the below screen shot