Procedure to Withdraw / Close MIS/TD/SCSS in Any CBS Post Offices

1. The Counter PA should first go to HACLI and see that Account(s) are genuine and stand in Finacle. 
2. He/She will verify signatures of the holder(s) on the withdrawal Form or Account Closure Form with that available in Finacle. 

Once, it is confirmed from the signatures that holder is genuine, payment of interest should be made to the account holder as per process being followed for normal withdrawal using

 

HTM

 

1. If account closure is requested, take SB10(b) form, fresh ID as well as Address Proof. 
2. After proper verification of KYC documents, Accounts(s) first to be transferred IN by using  

 HACXFSOL 

 

Whenever any account is closed at the office other than the office where account was opened, in any case, payment should not be made by cash and payment should either be made by crossed cheque or credit to savings account (where required KYC documents have been taken) only. 

If holder wants re-investment, closing proceeds should be transferred to Re-investment office account (0387) and credit re-invested amount into newly opened account/certificate. Remaining amount can either be credited to savings account or paid back by cheque.

SB10(b) and KYC documents should be sent to CPC of the office where payment is being made. CPC will scan the document and attach the same with CIF.