RD Issues
(i) RD Premature Closure when
requested within 3 years
Counter PA should be careful while closing RD
account. System will THROW EXCEPTION if the RD account is closed within the
lock in period and if exception is accepted, it will allow premature closure.
Therefore, Counter PA should not accept the EXCEPTION and should not proceed
further. If EXCEPTION is accepted, Counter PA will be responsible for closure.
(ii)
Death Closure of RD products
During closure of RD once the customer dies, the
user will have to update Date of death in CIF after marking as
"Deceased" and then invoke the menu CRDCAAC and select death closure
as ‘Yes’ and then select whether PSS closure is applicable or not. Date of
death will automatically be taken from CIF.
(iii) Is it possible to waive the default fee for
defaulted RD accounts in Finacle?
Solution:
No. Finacle will automatically calculate the default fee. It is not possible to
waive the default fee.
(iv)
Can RD accounts be extended?
Solution: Extension is automatic in Finacle on the
day of maturity. On the day of maturity, during EOD, eligible RD accounts where
60 months intallments are deposited will be extended for a further period of 60 months. If any account is missed, it
can also be extended manually using PRDCM menu
(v)
Can the maturity date deferred
Solution: Customer has the liberty to have maximum
of 4 defaults on the day of maturity. Maturity date can be deferred equivalent
to the number of defaults using the menu PMDDRD(Maturity Date Deferment for
Recurring Deposit). During the deferred period, defaults deposits can be paid
without default fee.
(vi)
In case if there are cases of default and rebate in account, cheque should be
prepared for what amount.
Solution:
In case if the monthly deposit is Rs.1000/- and there is a default of Rs.10/-
(one month default) and the customer is to pay for 7 monthly deposits to get
rebate of Rs.100/-. Total cheque amount should be
Total 7 months deposit – 7 x 1000 – Rs.7000
Default
- Rs.10
Rebate
- Rs.100
Total cheque amount - 7000+10-100=6910
(vii) Is it mandatory to open RD Loan account
separately for taking half withdrawal
For Half Withdrawal, RD Loan accounts needs to be
opened in Finacle. Corresponding RD account will be collateral for this RD Loan
account. RD Loan account number will be the same RD account number but suffixed
by “1”. If RD Loan Principal is
outstanding during migration, RD Loan account will be created automatically.
(viii) Whether RD Loan account number will be
created during migration if RD PRINCIPAL IF FULLY PAID and Interest is pending
or partially paid
No. RD Loan account will not be created if the RD
Loan Principal is fully paid. For RD Loan interest, LIEN will be marked for the
corresponding RD account. Before closure, LIEN amount should be collected and
LIEN to be removed by invoking the menu HALM.
(ix) Can the RD account be
closed without closing the RD Loan Account?
No.
RD accounts cannot be closed without closing the Loan account as this RD is
marked as COLLATERAL for the RD Loan accounts.
(x) Can the RD account be transferred without transferring the RD Loan
account?
solution -RD Account can be transferred only when loan
account is closed.
(xi) What is the Procedure of RD account closure
when RD Loan was taken?
Premature Closure
Invoke the RD Closure menu CRDCAAC from Operator
Login. System will automatically deduct the RD Loan amount and interest will be
calculated on SB Rate of interest as per rule. Loan interest will not be
calculated. RD Loan account balance will become 0 but will not be closed. Loan account with Zero balance should be
remained as it is and not closed. No need to invoke HLAUPAY or HPAYOFF for
repaying the Loan amount.
On Maturity
RD Loan amount should be adjusted before closing the
RD account. Invoke the menu HPAYOFF (Loan Pay Off Process) to pay the pending
principal along with interest. Interest will be calculated at the prescribed
rate. Total amount displayed to be collected from the customer. In case of
transfer, select the repayment account of customer or office account from where
the loan amount is adjusted. Supervisor need to verify the same. Invoke the
menu HCAAC to close the RD Loan account and verify the same. Invoke the menu
CRDAAC to close the RD Account.
(xii) Can the loan amount be
less than 50% of sanctioned amount?
While opening Loan Account invoking menu CAOLARD,
50% of RD balance will be sanctioned. But the operator has the option to modify
(reduce) the sanction amount but the amount should be in multiples of Rs.5/-
but sanctioned amount cannot be increased. LARDD menu to be invoked to disburse
the loan amount.
(xiii) Is it
mandatory that RD Loan amount to be accompanied with RD monthly deposit?
No. As per existing rule, RD Loan cannot be made
without depositing the monthly deposits. But, in CBS Post Offices, since RD
Loan is separate account in Finacle, system will allow you to pay only the RD
Loan amount without paying the monthly deposits.
(xiv) Will system allow Loan / Half withdrawal in
extended period?
Yes. As per rule, only one Half withdrawal ie Loan is
allowed in the entire life term of RD account ie 60 months if the account
satisfies the eligibility conditions.
(xv) Why Default fee is displayed even after paying the current month
deposit?
This is common complaint made by Post Offices. In
Finacle there is no concept of “PAID FOR THE MONTH OF” like in Sanchay Post.
From account open date to current month, number of months will be calculated
and if the number of months paid is less than the number of months to be paid,
then system will consider it as DEFAULT. In case if there are gaps in between
ie intermittent gaps in sanchay post ie for eg - 3 intermittent defaults,
Finacle will push all the deposits and last three months will be shown as
default even though the current month deposit has been made. Therefore, ask the
customer to pay first for the defaulted month.
(xvi) How Default fee is
calculated in Finacle?
In
Finacle Default fee will be calculated as per the new Default Fee structure as
per recently modified rate ie 5 paisa for every 5 rupees and Re.1/- for
Rs.100/- deposit instead of Rs.2/-
(xvii) Can the
current month deposit be paid without paying the defaulted instalment or
without paying the default fee?
No.
Current month deposit cannot be paid without paying the defaulted instalment.
Default fee also cannot be waived. Only in case of Maturity deferred cases,
defaulted instalments can be paid without default fee in the deferred period.
(xviii) Error “A time stamp error occurred” during RD
account closure?
This is happening due to
Verification pending for some modification made in the respective account.
Verify the account by invoking the menu CRDACM by supervisor and then proceed
for closure.
(xix) Error “Parent record does not exist for the
record 0000123456” during bulk posting by invoking the menu HAGTXP.
This
happening due to following reason:-
When
single cheque is given for multiple RD accounts,
(a) cheque
number will be available in first record under the field “CHEQUE NO. FOR RD
INSTALMENT” in HAGTXP menu.
(b) For all
other accounts linked to this cheque, the cheque number will be available in
the field “CHEQUE Remarks”
(c) Ready
for Posting flag should not be removed for the record which has “Cheque No. for
RD instalment” (a) If this record is removed, balance records will fail with
above error.
Solution
The above error occurs when the balance is not zero
for the loan account. This means that payoff has not been done for the account.
Please complete the payoff process and then close the loan account
(xxi) Error P39 coming in RD loan
account payoff done through cash receipt
This
error will be thrown in offices migrated in the middle of the month. (ie on or
after 2nd)
In case of Loan Disbursement or Loan Repayment, the
value date will be automatically changed to 01st of the month as
interest is calculated from the 1st of the month for loans. As Cash
account of that office will not be available as on 1st (since the
office has migrated in the middle of the month) this error is thrown in
Supervisor while verification. This error will be thrown only in the month of
migration and from 2nd month cash mode can be used for repayment or
disbursement.
Workaround
to overcome this error
“In case of Loan disbursement – Instead of Cash (even
if it is below Rs.20,000) select Transfer and show RD Loan Disbursement office
account (Account number ending with 323) and pay by cheque or cash from this
office account. ( CTM menu is to be used for this )
In case of Loan repayment – Instead of repaying
through cash accept loan repayment through Transfer. Transfer can be from RD
Loan Repayment office Account (Account number ending with 323) or SB account of
customer (if available) (CTM Menu to be used for this).
(xxii)
Why RD SI executing after EOD of 15th?
While configuring standing
instructions of SB to RD, option should be selected as (B) i.e. After change of Date. Otherwise, SI execution
will happen after EOD of 15th.
(xxiii) How to execute RD Trial Closure:-
For
invoking Trial Closure of RD account, user has to invoke CRDAAC menu. Select,
trial closure and go to HPR to see amount to be paid after closure.
Customer
should be told about the amount of interest and if he agrees, fill up amount in
SB7A and get the signatures of customer on receipt portion. After that, actual
closure should be invoked.
In case, SB7A is received from BO alongwith Passbook
for sanction, amount of principle and interest should be entered on the Warrant
of Payment Side under signatures of APM/SPM and a remark on the top of the SB7A
should be written as "Sanction Valid till last working day of the month
only". Other procedure as laid down in BO Procedure document should be
followed
(xxv) Issue Reported : When
the user tried to invoke HAGTXP menu in Modify mode, an error is displayed as “Invalid Agent Type and Scheme Code Combination”.
Solution : SAS
type of Agents do not have access to post RD bulk posting. The Agent Type for
that particular Agent ID needs to be modified as either PRS or MPB in HDSAMM
menu. Post this modification, user will be able to do posting in HAGTXP menu. Appropriate Agent ID need to be modified as the
commission structure differs for both.
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