CIF Customer Information File

Customer Information File - CIF

 Creation Process

Before Opening a Saving Bank account in India Post, Operator of Finacle Should create CIF for the Customer. One CIF ID for Department of Posts across India.

Customer Process:

Customer should Submit the documents of

1. Account Opening Application form
2. KYC Documents like Address proof /ID Proof.

Note: If Customer Already have CIF ID in India Post, kindly Mention the same in New Account Opening form to Account opening process make it easier.

Finacle Operator:

Counter PA of Finacle Operator have to check all the documents were collected from customer and should verify before Open a New account.

Creation of CIF In Finacle

Step 1 : Check the Duplication of CIF in Finacle

CDEDUP

Customized Menu for India Post by Infosys

Invoke CDEDUP Menu in Finacle to check whether customer (CIF) existing in India Post.

One CIF for One Customer

Using only keyboard 

 Login as Operator in Finacle,

1. Enter on Menu  "CDEDUP" press Enter to Invoke the menu instead of click on OK using Mouse

2. Last Name is Mandatory, so type on Last name field to be must and PAN No, DOB.. etc

3. Press on Proceed / F4 to go to View the Duplicate Records Report.

CIF Step 2 : Create CIF in Finacle for DOP Customer

 Create CIF for DOP Customer in Finacle

To Create CIF ID for customer, DOP Operator have to Invoke the menu called 

CCRC / CIFCR

Invoke the above to create CIF ID.

CCRC - Custom Create Retail CIF

CIFCR - CIF CReation

Follow the below instruction to Create CIF ID for DOP Customer.

 Operator:

Invoke CCRC / CIFCR to create New CIF.

1. Select A-Add function , then Click on GO/ Press F4 using Keyboard instead of Click on GO button

2. Enter the Customer details on detailed window as per KYC Norms, should have enter and check all the mandatory feilds.

3. Click on Submit button using mouse / Press F10 using Keyboard to submit.

4. When submitted successfully CIF ID will be created and shown on Result Panel.

5. Carefully Note down the CIF ID on CBS Application form.

6. Submit the Application form to Supervisor for verification.

Supervisor:

Supervisor also invoke the same menu called CCRC / CIFCR 

1. Select V-Verify function, then enter the CIF ID which is created by Operator.

2. Click on GO using Mouse / Press F4 using Keyboard to move to the next screen.

3. Supervisor should verify all the fields using KYC and Application form.

4. Click on SUBMIT using Mouse / Press F10 to Submit verified CIF.

thats it.. CIF Creation Completed Successfully.

 CIF Step 3 : Modification of CIF in Finacle

Modification of CIF in Finacle

Process of CIF ID modification could be done by invoke the below menu

CMRC / CIFMD

While invoke CMRC / CIFMD below window will be available in Finacle

Operator 

1. Select the Function M-Modify and then Enter CIF ID of which CIF you are going to modify.

2. Press on GO button using Mouse / Press F4 Using Keyboard.

3.  Modification can done in the detailed screen by Operator and Submit the form using Mouse / Press F4 to Submit Using Key Board.

Supervisor

Modification of the account has to be verified by the Supervisor using the same menu option 

CIFMD/CMRC

At the Time of Modification Documents can be viewed using View Docs Under Document DetailsTab.

 CIF Step 4 : Process of Merger of CIF in Finacle 

Merger of CIF in Finacle

CIF Merger may be for the following reasons:

1. When one person is having several accounts in different CIF ID
2. On death of a single account holder the nominee or legal heir wants to continue the account of the deceased.

Menu in Finacle

 HCCA

Invoke the above menu in Finacle, to merge the CIF ID.

Operator Process 

1. 1. Operator have to invoke the menu called HCCA, select the Function  M- Modify.
   2. Enter the account number to which the CIF ID is to be merged.
   3. Click on GO button using Mouse / Press F4 using Keyboard to go the next screen.
   4. Enter New CIF ID of the Customer. Click on Yes in Modify A/C Name if any changes in customer name.
   5. Select the Proper reason code then Submit using Mouse / Press F10 using Keyboard.                                        

                                                                         Supervisor Process

   Merger of the CIF ID has to be verified by the Supervisor using the same menu option 

                                         HCCA

   1. Select the Function v- Verify and Enter the Account Number.
   2. Click on GO using Mouse / Press F4 Using Keyboard.
   3. Verify all the necessary fields then Click on Submit / Press F10 using Keyboard. 

CIF Step 5 : Suspending the CIF ID in Finacle 

Suspending the CIF ID in Finacle Using CIFMD / CMRC

CIF ID can be Suspend for following reasons in DOP

1. Death cases
2. Account Opened incorrectly

 CIFMD / CMRC

 Operator Process

• Operator can Invoke the menu called CIFMD / CMRC to modify the CIF ID as Suspend.
• Select the Function S - Suspend then enter CID IF which is going to Suspend.
• Select the Reason code to Suspend CIF ID.

1. Account Holder Deceased
2. Account Opened incorrectly
3. AML Required
4. Attachment Order
5. Bad & Doubtful
6. Blacklist Customer
7. Court Order
8. Criminal
9. Compliance Reasons

• Click on GO using Mouse / Press F4 using Keyboard to move the result page.
•  
•   Supervisor process

Suspended CIF ID has to be verified by the Supervisor using Menu

 

CIFMD / CMRC

• Select the Function V - Verify and enter the CIF ID then Press on GO button
•  
•  

  Inquire the Customer and Accounts Details using HCRV

  Finacle Menu in DOP
  
  
  HCRV - Customer Relationship View
  
  
  Accounts or Customer information can be view using the CIF or Account ID by invoking the below menu called
   
   HCRV
   
   Operator / Supervisor
   
  Operator / Supervisor can Invoke the HCRV Menu 
  1. to view the Customer information using the TAB of Customer. 
  2. to view the Accounts information using the TAB of Accounts by providing CIF.
  3. to view the Services available to customer using the TAB of Services.

  

Shortcut Keys are using in this Menu

Press ENTER Key after type Finacle Menu in Menu Shortcut.

Press F4 for GO to next Screen

Press F10 for Submit the Detailed Screen.

Press F4 for Ok on Result Screen and Return to Main Screen.

Use Always Keyboard to Work Fast and easier.