Dormant SB account closure issue in Finacle

Dormant means Silent

Issue Reported : Since the SB account being closed is dormant, the account closure transaction is not verified and gives the below error

Solution

The closure process has to be cancelled and the account status to be modified to Live before closing it.

Steps

·   Cancel the closure operation in HCAAC menu. While cancelling an user info      will be shown that the transaction has to be manually reversed. After the  cancel operation in HCAAC, the transaction has to be deleted in HTM.

·    If the account has to be closed , then  after cancelling the transaction in HTM menu by selecting Modify function.

·  Modify the account status of the SB account in CASBAM menu from Silent to Live and verify it

·    Close the account now in HCAAC and verify it.