I am directed to inform that it has been observed by Infosys Team from the back end that Supervisors of CBS Post Offices are not verifying transactions on regular basis which is resulting in pilling up of transactions for verification at the closing hours. This is also resulting in delay is starting and completion of End of Day operations.
It is requested that instructions may be issued to all CBS Post Offices that every Supervisor to regularly verify transactions and should visit all Transaction Verification menus after every 30 minutes to see any pending transaction for verification.
This should be strictly followed.
Supervisors are also bound to verify all non financial modifications and it is observed that hundreds of such modifications are pending for verification. This is resulting in non picking up of such accounts by interest batches and customers are complaining that interest is not generated for his/her account.
This should also be ensured that Supervisors should verify all non financial modifications and account opening regularly.
It is also observed that some post offices start BO transaction posting very late resulting in delay in starting of EOD.
It is requested that transactions of BOs should be either completed by 4.30 PM or should be posted on the next day.
With regards,
Sachin Kishore
Director (CBS)
Sansad Marg,
Dak Bhavan
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