............ Have a nice day............
USER MENU ID IS UNDEFINED IN FINACLE MIS SERVER   Date of Implementation of "VERY GOOD" Bench Mark for MACPs effect from 25.07.2016   Expected DA from Jan 2017 – 3% or 2% ?    One minute talk time for each Rupee in Airtel Payments Bank   AICPIN for October 2016 : Chances for 5% DA from January 2017   Central Government employees retiring from January 2017 to submit online application   Pre-Budget Views of Govt. Employees for inclusion in the Budget for the Year 2017-18: Confederation i.e. Scrap NPS, Minimum Wage Rs. 26,000 & Fitment Formula etc   On Salary Week, Banks Unlikely to Meet Demand for Extra 1 Lakh Cr   82 per cent ATMs dry because government used that money to pay its own employees   National Anthem Before Movie, Rules Supreme Court. Citizens 'Duty-Bound' To Show Respect    undefined

Wednesday, 15 June 2016

Solution for the account opening error-"The customer record is not entered through the HCCFM menu option" in DOP Finacle

  • When we open a new account of any scheme sometimes we will face the error "The customer record is not entered through the HCCFM menu option"in DOP Finacle
  • The said error can occur in any account opening irrespective of the scheme.
  • The error screen shot of the above problem will appear as shown in the below screen shot for reference to all the viewers.

  • From the above screen one can observe the error "The customer record is not entered through the HCCFM menu option" 

Root Cause of the Above Problem:- 


  • The above problem will occur when the customer records are not updated properly in the database during the migration or CIF creation it happens sometimes in DOP Finacle.

Solution for the Above Problem:- 

  • User has to navigate the details page of CMRC for the CIF ID with which account needs to be created to create entry into HCCFM if does not exist. No need to submit the CMRC screen.
  • Even if the same error occurs after following the above procedure, please send the detailed description along with the latest error screen shot to raise the issue with HD team.

1 comment: