When ever u have problem in accessibility of finacle,
First get confirmed with CPC whether the finacle server is down.If the finacle server is down, wait until further intimation from cpc regarding restoration of finacle.
If only your PC gets problem in finacle accessibility, then precheck the following points before escalating the issue
Check whether India Post website and other white listed URLs of sify are accessible, if problem in accessing all website experienced, get raised complaint ticket with sify.
If all other websites are accessible and only issue with finacle then clear the cache, temporary internet files and restart internet explorer and check it out
If still problem persists then go to internet option, Advanced tab and check whether “use TLS 1.0” is ticked as that of screen shot.
If you are experiencing the problem still, restart the PC and once again get confirmed of all points mentioned above and then escalate the non accessibility of finacle to appropriate level.
if you have error messages like applet not initialized properly(java issue), Contact System Administrator to fix the issue having java initialize issues.
If you have problem like particular menu not working,try after some time.If the problem could not be resolved, then refer the CPC over phone regarding non functioning of menus.
Dont forget to check the blocking validations,if u have any problems get referred to CPC. and once EOD done,ensure "HSCOD completed" in EODMON menu
Attached is a screen shot to check the whether the use TLS 1.0 option had been ticked.
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