Refer to letter number CEPT/HD & CC/HDMS/13 dated 04.01.2014addressed to all Heads of Circles regarding Roll Out of Help Desk Management System (HDMS). HDMS is to replace the existing system of providing support through the email in a phased manner.
Therefore please raise a Ticket on the HDMS for the technical issue referred by you in the trail email to get response / solution from CEPT. Reply shall be given to the Ticket and you can see the same in your login account. The pre-requisite / procedure of raising a ticket under HDMS is kept in the attached zipped folder for information, guidance and necessary action.
Please note that a file of bigger size or such multiple files are to be sent in HDMS through Google Drive only. The procedure to be followed for sending files of bigger size e.g. database backups etc or multiples files associated with a particular Ticket in HDMS is available for download at
for information and necessary action
Therefore please raise a Ticket on the HDMS for the technical issue referred by you in the trail email to get response / solution from CEPT. Reply shall be given to the Ticket and you can see the same in your login account. The pre-requisite / procedure of raising a ticket under HDMS is kept in the attached zipped folder for information, guidance and necessary action.
Please note that a file of bigger size or such multiple files are to be sent in HDMS through Google Drive only. The procedure to be followed for sending files of bigger size e.g. database backups etc or multiples files associated with a particular Ticket in HDMS is available for download at
Zip file Contains
Pre-requisite for using HDMS.pdf
Procedure for Sharing Big Files or Multiple Files in HDMS.pdf
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