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Tuesday, 30 December 2014

Not able to print Certificates in DOP Finacle

  1. The certificate should not be actually printed till orders issued fro Directorate.
  2. When certifcate is manually written,  before handing over the same to customer - a dummy print needs to be executed in Finacle using HDRP. Ensure that "printed succesfully" radio button is ticked during executing the menu HDRP.
  3. The critical point is certificate inventory should be moved from DL (double lock) to EM (Employee Location) as and when printing is required.
  4.  There Should never be a case where a customer is given a hand written certificate and print command is pressed later. This would lead to mismatch of certificate number.
  5.  In case certificate is wrongly printed  and the customer has returned or the post office is in possetion of the wrong certificate - a duplicate certificate needs to be printed using HDUDRP menu option.

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