Issue Reported :The teller has tried to withdraw interest from HTM and it shows error "Unable to debit. The value date should be prior to the responding date"
Solution:
- This Error Occurs when ever user is trying to withdraw interest amount from sundry account by reversing the interest credit transaction of MIS/TD/SCSS account prior to the value date of the Interest credit transaction. Hence please check the value date of the Interest credit transaction in HTDTRAN menu.
- System will allow to withdraw interest amount on or after the value date of the interest credit transaction.
- Inquire Tran value date in HTDTRAN.
No comments:
Post a Comment