Roll out of Internet/Mobile/SMS Banking in DOP Finacle

Roll out of Internet/Mobile/SMS Banking

Copy of eMail dated 18.02.2016 from Director (CBS) to all Circle Heads
From: Director (CBS)
Sent: 18 February 2016 17:46

Subject: Roll out of Internet/Mobile/SMS Banking 

Respected Sir/Madam

I am directed to enclose Standard Operating Procedure (SOP) of Internet/Mobile / SMS Banking for circulation to all CBS Post Offices. Facilities available through these channels are also attached. These need to be pasted on the Public Notice Board of all CBS Post Offices. 

It is requested to circulate these guidelines and give them wide publicity so that our staff/agents and customers may start using these facilities. 

With regards,

Sachin Kishore

Director (CBS)

Sansad Marg,

Dak Bhavan

Facilities in Internet Banking

Customer has to enter:- https://ebanking.indiapost.gov.in

1. Customer can go through www.indiapost.gov.in and click on Customer option in Internet Banking.
2. Customer Information File (CIF) number printed on the Passbook will be the Login ID for first login.
3. PIN has to be taken from Post Office where account stands after 10 working days. 

View Account Summary Screen

Inquire on Available balance

View Transaction History

View Closed Deposit Accounts

Inquire on Lien Account

View Issued Cheques

View Stopped Cheque

View rate of interest

View Deposit Account Details

Print Transaction details

Online Password Generation

Open Time Deposit Account

Opening Recurring Deposit

View Personal Details

View Issued Cheques

View Transaction History

Funds Transfer

View Tax Deducted at Source

Link Accounts

Compose Mails

View Inbox

Sent Mails

View Statement

OTP for Authentication

Facilities in Mobile Banking

1. Customer has to download Mobile App from Google Store
2. Within 48 hours of applying for Mobile Banking, customer will login with CIF ID and generate 4 digit M PIN.
3. Customer can login through Mobile Browser also for which URL is:-https://mbanking.indiapost.gov.in. In such a case, Internet Banking Login ID and Password have to be used.

Balance inquiry of SB and PPF accounts of the customer.

Balance inquiry of RD and TD accounts of the customer.

Balance inquiry of NSC Account of the customer.

Balance inquiry of Loan Accounts of the customer.

Mini Statement

TransactionHistory

Self Fund Transfer

Fund Transfer to registered payee with in DOP

Add payee

Opening of Time Deposit Account

Opening of Recurring Deposit Account

Loan Repayment in PPF account

RD installments funding

Balance Inquiry through SMS banking

Mini statement through SMS banking

Inquire status of cheques

Inquire balance of TD account

Facilities in SMS Banking

(Customer has to send Short Code through SMS at Mobile No. 925000339)
Within 48 hours of applying, customer will get 4 digit PIN through SMS.
Balance Inquiry through SMS banking 
Mini statement through SMS banking 
Inquire status of cheques 
Inquire balance of TD account 

Process of Generation of PIN in Mobile Banking is given below:-

Customer has to download Mobile Banking App. Customer will be asked to Generate MPIN for login by the Mobile Application. 

1. Customer has to enter the CIF and then following Security questions will be asked Date of birth, CIF ID
2. When these are entered, an OTP will be generated and send to Customers Registered Mobile Number. 
3. User has to enter the OTP received to the registered mobile number. 
4. After successful validations of above steps, user is allowed to set MPIN of her/his choice which will be login Password to be used for M. Banking. 

SMS Banking Password :

SMS Banking Password will be of 4 digit length. The Password will be sent to the Customers Registered Mobile Number as an Alert message. This 4 digit PIN will be used by customer along with Short code. 

NOTE:- IT WILL BE RESPONSIBILITY OF THE CUSTOMER TO KEEP INTERNET/MOBILE/SMS BANKING PIN AND OTP SECRET AND NOT SHARE WITH ANT OTHER PERSON INCLUDING POSTAL STAFF. CUSTOMER WILL BE PERSONALLY RESPONSIBLE FOR ALL THE TRANSACTIONS DONE THROUGH THESE CHANNELS USING PIN AND OTP.