Problems in verification of SB A/C Closure in DOP Finacle

In some cases, System will allow the SB closure at counter PA login but it will show some error when we try to verify that closure in supervisor login even though there are no interest credit accounts linked to that SB A/C and also days after the closure of the accounts linked to the SB account.

In this case Current year interest will be generated for that SB account but the account closure verification shows some error.

Solution:

Step By Step Procedure in Detail

1. If the system shows an error while verifying the closed SB account, do the following procedure

2. Cancel the closure in Supervisor login using HCAAC menu.

a) First withdraw total amount from the SB account to make the balance ZERO.

b) Close the account using HCAAC menu

c) Try to verify the closure in the same menu in supervisor login.

d) If the system still shows an error, do the following procedure

i)  Note down the transaction ID related to the SB A/C closure using HFTI menu (It will be in Entered state)

ii) Delete the Transaction ID using HTM menu

iii) Cancel the closure using HCAAC menu in supervisor login.

iv) Close the Account again using HCAAC menu

v) Verify the account using the same menu in supervisor login.