Good news is rare when it comes to
the functioning of our government departments.
Corruption, sloth, misuse of power, muscle-flexing , delays, unresponsiveness
and red tape are the typical things that we encounter every time we deal with
our bureaucratic machinery.
This
is unfortunate. But more unfortunate is that even when we occasionally witness a
polite, functioning and efficient segment of the machinery, it goes unnoticed
and unapplauded. A few years ago, one could have said (and one did in these
columns), for instance, that our post and telegraph department was one of the
better functioning ones, with their ubiquitous postmen doing more honest work
than most other government servants.
Letters rarely went missing irrespective of where you
lived, money
orders were
invariably delivered and the postman helped the odd illiterate villager write a few lines
on a postcard.
In recent years, with the onset of cell phones, emails and courier services, the sun set upon the era of the
post and telegraph for the common man, or at least the common urban
man.
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