HOW TO HANDLE IN DOP FINACLE WHEN CUSTOMER REPORTED ABOUT LOST OF CHEQUE BOOK

How to handle in DOP Finacle when customer reported about lost of Cheque Book

When customer report about lost of Cheque Book to counter PA and he want to Stop payment. The following steps are taken into accounts. Basically Stop Payments can be marked as per customer’s request through the menu option HSPP. Stop Payment instructions for a cheque(s) can be entered only if Issue of concerned chequebook has been acknowledged by customer and is duly entered in the system. Therefore, it is necessary that cheque book should be in acknowledged status before any stop payment instructions are entered in the system. The process of HSPP is given below

• Menu Shortcut - HSPP 
• GO 
• The following screen will be appeared 

• Fuction - S-Stop Pay 
• A/c ID - ____________ 
• Begin Chq No. - _______ 
• No. Of Leaves - ________ 
• GO 
• The following screen will be appeared 

• Cheque Date - ___________ 
• Reason Code - ___________ 
• Submit 
• Verify the Account in HSPPAU Menu in supervisor 

You can also print the report of Cheque stop payment. Select Function Code as print and fill the account no. The report will be print in HPR.