Solution for the SB closure error-"The account closure can proceed only if the balance is zero" in DOP Finacle

• Generally we will use the menu HCAAC for closure of SB accounts in DOP Finacle.
• HCAAC stands for A/c closure Transaction A/cs
• But in some cases when we try to close the SB account we will generally face the error- "The account closure can proceed only if the balance is zero" in DOP Finacle.
• The error screen shot will be as shown in the below figure

 

• From the above screen shot it is clear that the system is showing the above error hence the account is not able to close in the system

Root cause of the above problem :- 

• The above problem will occur when the counter PA closed the account then sometimes a system generated tran id will be generated with 'S' which will be in entered state which can be traced by using the menu HFTI.
• Invoke the menu HFTI and enter the account number and click on Go then the system will give the system generated tran id.
• For example in our case for the SB account number find the below screen shots to trace the tran id

 

• From the screen shot the tran id generated by the system is S6239593 as shown in the above screen shot.
• After tracing the tran id follow the below procedure

Solution for the above problem :- 

• In the first step in the counter PA login use the menu HTM select the function as modify and post the tran id S6239593 .
• In the next step verify the SB closure in the supervisor login using the SB closure menu HCAAC.
• In order to view the total amount payable to the customer check in HACLI you will get both principle amount and CYI interest amount.