Divisional Head
- Improved target monitoring by providing, HO and SO performance reports
- Easy tracking of transactions
- Forecasting and management of real time cash requirements
- Availability of Reports to watch functioning and prevent fraud
Counter Assistant/Supervisor
- Multiple interaction channels like Internet Banking, Call Centres, ATMs leading to shorter queues at the counter
- Faster access to customer details with the help of Unique Customer Identification ID
- Faster access to any transaction and new scheme related details
- No manual entry required for the calculation of Interest and late payment charges.
Inspector
- Easy access to reports leading to robust and prompt decision making
- Effective tracking and monitoring with real time view of general ledger balances, pending work items etc
- Real time access to data for monitoring, functioning and prevention of fraud
- Ease in monitoring and future projections
Postmaster
- Real time watch and monitoring of transaction on counter
- Monitoring and tracking of pending requests
- Easier tracking of accounts and transactions
- Online access to reports
- Ease in target planning and future projections
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