By the release of new update on 23/11/2013, all most all the software issues have been solved by CEPT Mysore. But still the support from CEPT for specific errors happened earlier is lagging. This may be due to large volume of mail from various parts of the country.
The number of personnel in support team in CEPT should be increased at least when a new services or a new software is released. CEPT is the only institution under Government of India that gives software support for large number of people across the country. Now all the Post Offices and Mail Offices are more dependent on CEPT so each and every email or solution received from CEPT is very valuable for the entire official in India Post. For the last few months, the support from CEPT is lagging due to some unknown reasons. In the new environment quick software support is necessary otherwise days’ work cannot be completed since all the works and modules are connected each other. From the introduction of COD service we can understand that the small defect in software or small gap in software support may lead to a big shake in the implementation process. The issues may be solved in near future but the customers or business house who had suffered in the implementation process will not come back to India Post. Postal Directorate has taken initiative to conduct a Video Conference with CEPT and various Circles in connection with COD Services and its implementation. But this VC could have been conducted before its introduction. After the release of new solution on 23/12/2013, there is no importance for the conversation with CEPT. Above all the COD service of India Post will achieve good market share in COD markets in India.Follow up is as very important as implementation.
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