Not able to print Certificates in DOP Finacle
- The certificate should not be
actually printed till orders issued fro Directorate.
- When certifcate is manually written,
before handing over the same to customer
- a dummy print needs to be executed in Finacle using HDRP. Ensure that "printed
succesfully" radio button is ticked during executing the menu HDRP.
- The
critical point is certificate inventory should be moved from DL (double lock)
to EM (Employee Location) as and when printing is required.
- There Should never be a case
where a customer is given a hand written certificate and print command is pressed
later. This would lead to mismatch of certificate number.
- In case certificate is wrongly
printed and the customer has returned or
the post office is in possetion of the wrong certificate - a duplicate
certificate needs to be printed using HDUDRP menu option.
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